Agile Practices for Service and Support Teams

Please contact us if you would like to set up a customized training course in your city or at your corporate site.

Duration: 1 day

Description: Service and support teams routinely encounter challenges in managing their process flow. These teams will have difficulty using Scrum because fixed sprint durations and inflexibility to incorporate changes during a sprint are incompatible with an unpredictable inflow of work and constantly changing priorities. However, such teams, even if operating under a traditional (Waterfall) environment, can benefit from key agile practices geared toward workflow management.

Kanban for Service and Support Teams/Kanban 101

Duration: 1 day

Description: Kanban is a system to help organize tasks and work in progress that can be utilized to improve the efficiency of any team. In this course, attendees will learn about the basics of Kanban, how to gets started, and best practices to get the most out of it. Attendees will leave the course with a better understanding of how to integrate Kanban into their projects.

Scrum vs. Kanban: Which Works Best Where?

Duration: 1 day

Description: Scrum and Kanban are both crucial agile methodologies to improve productivity of project teams. Scrum provides a framework for organizing work by priority and keeping teams on task daily, while Kanban provides a framework for moving high-priority work through a path to completion. How do these frameworks differ from each other, and in what situations does each work best? These questions and more will be answered in RefineM’s course. Attendees will walk away with a better understanding of Scrum and Kanban and when to utilize each, together or separately, to drive project success.