Lean/Agile For IT and Business

Duration: 2 or 3 days

Description: Did you know that you can achieve 15-40% efficiency gains and cost savings in 4-8 weeks using Lean/Agile? And that most of the time, these gains also lead to generating additional revenue? Other organizations and teams have experienced this phenomenon, and you can too if you invest a day in learning how.

Program Management

Recommended Duration: 2 days (customization can include more or fewer days)

Description: Program management is a key component of the overall management capability in any organization, especially a large one. Many project managers may have formal training in project management but none in program management.

Lean/Agile Process Improvement Workshop

Duration: 2 or 3 days

Description: Did you know that you can achieve 15-40% efficiency gains and cost savings in 4-8 weeks using Lean/Agile? And that most of the time, these gains also lead to generating additional revenue? Other organizations and teams have experienced this phenomenon, and you can too if you invest a day in learning how. It doesn’t matter whether your process is technical, such as software development, or business-focused, such as issuing an insurance policy; all processes can be improved significantly using Lean/Agile practices.

Agile Practices for Service and Support Teams

Please contact us if you would like to set up a customized training course in your city or at your corporate site.

Duration: 1 day

Description: Service and support teams routinely encounter challenges in managing their process flow. These teams will have difficulty using Scrum because fixed sprint durations and inflexibility to incorporate changes during a sprint are incompatible with an unpredictable inflow of work and constantly changing priorities. However, such teams, even if operating under a traditional (Waterfall) environment, can benefit from key agile practices geared toward workflow management.

Agile Training for Certified ScrumMasters

Duration: 2 days

Description: ScrumMasters play a vital servant leader role on agile teams, helping them adhere to the Scrum process for maximum results and removing impediments to the ability of the team to meet sprint goals and deliverables. Certified ScrumMasters (CSMs) are better prepared to step into this pivotal role, increasing their value on agile projects. This Agile training course will help attendees prepare for the CSM certification exam and pass with confidence.

Product Owner vs. ScrumMaster: Who Does What?

Duration: 1 or 2 days

Description: The Product Owner and ScrumMaster both serve key roles in agile. The product owner (PO) serves as the “voice of the customer” and is responsible for collaborating between the business and developers, prioritizing work, and ensuring that the product team delivers value to the business. The ScrumMaster is a servant leader for agile teams, helping them adhere to the Scrum process for maximum results and removing impediments to the ability of the team to meet sprint goals and deliverables. Both roles overlap significantly, which may sometimes cause confusion as to who should be doing what. In RefineM's course, attendees will learn the roles and responsibilities of the Product Owner and ScrumMaster and will leave the course with a better picture of how each role contributes to success on an agile project.

Kanban for Service and Support Teams/Kanban 101

Duration: 1 day

Description: Kanban is a system to help organize tasks and work in progress that can be utilized to improve the efficiency of any team. In this course, attendees will learn about the basics of Kanban, how to gets started, and best practices to get the most out of it. Attendees will leave the course with a better understanding of how to integrate Kanban into their projects.

SCRUM for Development Teams/SCRUM 101

Duration: 1 day

Description: Scrum is a powerful part of the Agile methodology that can be used to deliver products or software efficiently and with greater customer satisfaction. In this course, attendees will learn about the basics of Agile and Scrum and how to get the most out of Scrum. They will learn about Scrum roles, traits of effective Scrum participants, and how to structure Scrum ceremonies for maximum benefit. Attendees will leave the course with a better understanding of how to structure a project with Scrum.

Lean 101

Duration: 1 day

Description: Lean is a enterprise-wide business improvement methodology that can be applied to any type of business.

Is Quality Really Important?

Duration: 1 day

Description: Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution.

“Quality represents the wise choice of many alternatives.”