Is Quality Really Important?


RefineM Training

Is Quality Really Important?

Please contact us if you would like to set up a customized training course in your city or at your corporate site.

Duration: 1 day

Description: Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution.

“Quality represents the wise choice of many alternatives.”

Course Objectives: After completing the course, you will be able to
  • Explain the scope of quality and its influence on business success.
  • Learn why and how to have happy customers.
  • Know the various ways to increase customer retention.
  • Learn why customer service is more important than price.

Who Should Attend: This course is geared toward anyone who wants to increase their understanding of quality.

PDUs: 8 PDUs (Strategic: 0, Leadership: 0, Technical: 8)

Course Delivery: Variable

Course Material: RefineM will prepare and provide the necessary training course material for all attendees.

About RefineM's Instructors: RefineM's instructors are experienced and certified in project management and Agile and bring real-world experience to their instruction. Our instructors not only teach concepts, we also provide insights and hands-on experience. And we don’t waste time. Our training is focused and hard-hitting. We offer practical targeted training in just the key topics that will make the most impact.

Contact us about future dates or to arrange for this training to be delivered in your organization or city.