Is Quality Really Important?
|Please contact us if you would like to set up a customized training course in your city or at your corporate site.|
Duration: 1 day
Description: Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution.
“Quality represents the wise choice of many alternatives.”
Course Objectives: After completing the course, you will be able to
- Explain the scope of quality and its influence on business success.
- Learn why and how to have happy customers.
- Know the various ways to increase customer retention.
- Learn why customer service is more important than price.
Who Should Attend: This course is geared toward anyone who wants to increase their understanding of quality.
PDUs: 8 PDUs (Strategic: 0, Leadership: 0, Technical: 8)
Course Delivery: Variable
Course Material: RefineM will prepare and provide the necessary training course material for all attendees.
About RefineM's Instructors: RefineM's instructors are experienced and certified in project management and Agile and bring real-world experience to their instruction. Our instructors not only teach concepts, we also provide insights and hands-on experience. And we don’t waste time. Our training is focused and hard-hitting. We offer practical targeted training in just the key topics that will make the most impact.