Customer Relationship Management
|Please contact us if you would like to set up a customized training course in your city or at your corporate site.|
Description: Customer Relationship Management is a key activity for any successful organization. Effective customer relationship helps your organization build and maintain its customer base for sustained success. How you build effective customer relationship management is a key question that will be answered by this course.
RefineM’s Customer Relationship Management course covers tools, techniques, and best practices in customer relationship management. You will learn how to attract customers, compile information about them, and improve business relationships. You will leave the course prepared to develop a plan to improve your customer relationship management.
Course Objectives: After completing the course, you will be able to
- Explain the basic components of customer relationship management.
- Identify ways to attract and retain customers.
- Develop a customer relationship management plan for your organization.
Who Should Attend: This course is ideal for project managers, project leaders, project team members, PMO leads/directors, and stakeholders.
PDUs: 7 PDUs (Strategic: 7, Leadership: 0, Technical: 0)
Course Delivery: Variable
Course Material: RefineM will prepare and provide the necessary training course material for all attendees.
About RefineM's Instructors: RefineM's instructors are experienced and certified in project management and Agile and bring real-world experience to their instruction. Our instructors not only teach concepts, we also provide insights and hands-on experience. And we don’t waste time. Our training is focused and hard-hitting. We offer practical targeted training in just the key topics that will make the most impact.