Training Policies

Cancellation By Attendee: Cancellations with refund are accepted up to two weeks prior to start of the course. A processing fee of $50 applies to all cancellations. Contact us at [email protected] if you need to cancel your attendance in a course.

1. Full refund up to 4 weeks before the start of project management & Agile training.
2. 50% refund up to 2 weeks before the start of the training.
3. No refund if cancellation is made fewer than 2 weeks before the start of the training.

Cancellation by Company: RefineM reserves the right to cancel any public course. In the event of cancellation, RefineM will notify attendees and present them with two options:

1. Roll registration into the next public delivery of the same course.
2. Receive a full refund.

Group Discount: RefineM offers group discounts for training registration:

PMI^® Exam Course Full Support: We believe that our classes are high quality and we fully support you as you prepare to earn your PMI® certification, such as the Project Management Professional (PMP)® or the Agile-Certified Practitioner (PMI-ACP)®. To demonstrate this commitment, in the event that you complete our course and do not pass your exam, here is what we do for you:

1. If you complete one of our exam prep courses, take the corresponding exam within four weeks of completing the course, and do not pass, RefineM will pay your reexamination fee for your second attempt.
2. If you do not pass the exam on your second attempt, you can attend the next public offering of our course for free.
3. To qualify for this offer, you must send RefineM your score report from each exam attempt within 2 weeks after the attempt. You must also attend the entire course for which you took the exam, missing no more than 2 hours total.