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Duration: 1 day
Description: Service and support teams routinely encounter challenges in managing their process flow. These teams will have difficulty using Scrum because fixed sprint durations and inflexibility to incorporate changes during a sprint are incompatible with an unpredictable inflow of work and constantly changing priorities. However, such teams, even if operating under a traditional (Waterfall) environment, can benefit from key agile practices geared toward workflow management.
